IRCTC Plans Overhaul of Ticket Booking System to Make it Seamless

Story Highlights
  • IRCTC to undergo upgrade in order to remove “malafide users”.
  • A consulting firm to conduct research and make enhancements to the current system.
  • The upgrade aims to increase PRS's ability to process more transactions efficiently and remove unauthorized users

New Delhi: The Indian Railways’ thirty-year-old passenger reservation system, also seen as the most stressful part of a train trip, is up for a revamp to sieve “malafide users” who exploit the system using false identification.

An official in the know claims that after a Grant Thornton report is made public, work on the PRS reform will begin. IRCTC, a public sector corporation, has hired an advisory firm to research the current system and make recommended improvements, it added.

The two basic objectives of the upgrade will be, first to increase the PRS’s ability to process more transactions efficiently, by providing new functions, that will strengthen fundamental application and infrastructure.

The second objective of the upgrade would be added to remove unauthorised users who exert pressure on the system and exploit security loopholes to make transactions, particularly bulk blockage of emergency Tatkaal tickets. Along with improving the PRS, the redesign will also increase the capacity of the IRCTC website and servers, allowing them to manage more traffic with shorter response times.

Inquiries made to the ministry of railways for more information on the suggested adjustments had not received a response yet.

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